Lifestyle Online shop Sellers & Advertisers
Any order is subject to an item not being sold out, in which event the system will not allow u to place the item in your shopping basket.
The purchase shall be complete only when the payment has been processed fully and Dune Clothing or relevant Third Party Seller has received the money. If payment fails for any reason, the purchase shall not be successful.
All prices are in South African Rand (ZAR) inclusive of VAT.
Cooling off Period (Cancellation Policy)
A cooling off period applies to all purchases prior to the order being dispatched. Once the order has been dispatched the shipping and handling cost will not be refunded.
Purchased items will be delivered within 2 to 7 working days after successful receipt of payment.
Actual shipping times may vary slightly.
Delivery will be made to South African street addresses only.
An order is considered complete as soon as it is handed to an individual at your specified delivery address.
Any query relating to the order must be advised to Dune Clothing and relevant Third Party Seller within 24 hours after receipt of the purchased goods.
In the event of goods being lost in transit, Dune Clothing(If DuneSeven item) or relevant Third Party Seller has the option to either replace the missing goods or refund the customer.
Refunds will be in the form of credit card or EFT.
Refunds take 1 to 5 working days to process after receipt of goods by Dune Clothing or relevant Third Party Seller.
The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.
The goods must be in their original condition, unworn and with labelling and swing tags intact.
Items given away in competitions or for marketing purposes may not be exchanged for other items or refunds.
Please note that shipping and handling fees are not refundable.
Dune Clothing(DuneSeven) reserves the right to limit or discontinue the functionality of the online shop for whatever reason.
Whilst we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. This may also result in data loss.
Dune Clothing(DuneSeven) cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures.
Termination/Cancellation of orders
Dune Clothing(DuneSeven) reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent.
All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering most effective possible protection of any sensitive information.
Dune Clothing(DuneSeven) has no access to any confidential information regarding your payment method. Only the banking partner of Dune Clothing will have access to confidential information such as your credit card number, expiry date, CW etc.
Sellers/Advertisers (Lifestyle Shop additional)
* DuneSeven is the administrator of the online shop
* South African sellers/advertisers only.
* PAYMENTS will be paid via EFT to each Seller’s own bank account daily as soon as Payfast releases the payment which is after two days for Credit card payments and immediately with EFT payments, which is also a payment method for shoppers directly from the online shop.
Payments made to Seller are done as follows:
Value of item sold - (less/minus) DuneSeven Commision – (less/minus) Payfast administration fee/commission.
* An auto e-mail will be sent to the purchaser as a notification and proof of the transaction.
*Each Seller is responsible for own courier, preferably The Courier Guy for better rates.
*DuneSeven’s T&C’c and return policies(Online Shop) must be adopted and applied for all sales generated on the DuneSeven Lifestyle Shop by all Seller’s/Advertisers. T&C’s attached and also available on the webpage www.duneseven.co.za
*No returns are to be done to DuneSeven, returns are to be done to the Seller responsible.
Seller’s are to inform DuneSeven in writing with proof of any refunds done to purchsers for commission refunds(3,9% administrational fee to Payfast not refundable)
*DuneSeven reserves the right to terminate any Seller/Advertiser’s account when-ever they deem necessary.
*DuneSeven will advertise and promote the Selling/Advertising platform .
*Seller’s/Advertiser’s can also join and advertise their products on the DuneSeven Lifestyle group on Facebook at no additional cost.
Seller’s/Advertiser’s will be informed of events and outdoor shows where DuneSeven will be exhibiting and Seller’s/Advertiser’s can share the exhibitor stand with DuneSeven at a shared cost of the stand.
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